🏠 Warranty Policy

Effective Date: 20 Aug 2026

Thank you for choosing our products. We are committed to delivering quality and reliability, and we stand behind the craftsmanship of every product we offer. This warranty policy outlines the coverage and support provided for manufacturing defects under normal usage conditions.

This Warranty Policy Covers
Space Solutions

1. Kitchen Organizer
2. Wardrobe Organizer

📌 ORGANIZER WARRANTY POLICY

Warranty Coverage:

• ⁠2-years product warranty from date of collection/delivery, covering mechanism
• ⁠The mechanism warranty covers manufacturing defects and mechanical failure arising from normal and proper usage of the product.
  
  

Service Procedure:

• No onsite service is provided.
• ⁠Please take a clear video showing the defect and send it to us for verification.
• Once approved, you will need to Self-Collect the replacement part from our designated collection point.
• We do not provide removal or re-installation services.
  
  

Exclusions:

• Normal wear and tear of the mechanism or components.
• ⁠Cosmetic damage, scratches, dents, discoloration, fading or changes in appearance resulting from normal usage.
• Damage caused by misuse, negligence, overloading or improper operation.
• Damage caused by improper installation, modification.
• Damage caused by unauthorized repair, alteration or replacement of parts.
• Damage caused by excessive force, impact or improper handling.
• Damage resulting from the use of the product for purposes other than its intended use.
• Damage caused by failure to follow the product's operating, usage or maintenance instructions.
• Any third-party accessories, parts or components installed or used together with the product.
  
  

🛠️ How to Make a Warranty Claim

Please Take Note:
1.⁠ ⁠Please WhatsApp to +65 8889 3455
2.⁠ ⁠⁠Select Customer Service
3.⁠ ⁠⁠Select Technical Support
4.⁠ ⁠⁠Select Fault Reporting

When requesting service or repair, please provide the following information:
a) Full name and address
b) Telephone number and invoice number
c) A video and/or photos clearly showing the symptom or fault of the vanity set

Our team will assess the claim and arrange the necessary onsite support if the issue is covered under warranty.

⚙️ General Terms

• ⁠This warranty is valid for original purchasers only and is non-transferable.
• ⁠Proof of purchase is required for any warranty claim.
• ⁠All transportation and installation work is the customer’s responsibility unless otherwise stated.