🏠 Warranty Policy
Effective Date: 1 August 2025

Thank you for choosing our products. We stand behind the quality of our kitchen sinks and are committed to providing support should you encounter any manufacturing defects covered under this warranty.

📌 Kitchen Sink Warranty Policy

Warranty Coverage

• 1-year product warranty from the date of delivery, covering rust under normal household usage.
  
  

Service Procedure

• No onsite service is provided.
• If you encounter a rust issue, please take a clear video showing the defect and send it to us for verification.
• Our specialist will analyze the issue. If an exchange is approved, we will notify you to arrange collection of the sink.
• Removal and reinstallation services are not provided.
  
  

Exclusions

• Rust or corrosion caused by misuse, improper installation, harsh chemicals, or acidic cleaners is not covered.
• Accessories such as waste fittings, strainers, pipes, or other add-ons are not covered under this warranty.
  
  

🛠️ How to Make a Warranty Claim

Please Take Note:
1. WhatsApp us at +65 8889 3455
2. Select Customer Service
3. Select Technical Support
4. Select Fault Reporting

When submitting a warranty claim, please provide the following information:

•  Full name and address
• Telephone number and invoice number
• A video and/or photos clearly showing the rust issue on the kitchen sink

⚙️ General Terms

• This warranty is valid for the original purchaser only and is non-transferable.
• Proof of purchase is required for any warranty claim.
• All transportation, removal, and installation work is the customer’s responsibility unless otherwise stated.