🏠 Warranty Policy

Effective Date: 15 May 2026

Thank you for choosing our products. We are committed to delivering quality and reliability, and we stand behind the craftsmanship of every product we offer. This warranty policy outlines the coverage and support provided for manufacturing defects under normal usage conditions.

This Warranty Policy Covers
Bathroom Solutions

  1. PVC Vanity Set
  2. Basin Mixer Tap
  3. Shower Set
  4. Toilet Bowl

Kitchen Solutions

  1. Kitchen Sink
  2. Kitchen Mixer Tap

📌 PVC VANITY SET WARRANTY POLICY

Warranty Coverage:

  • ⁠Onsite Warranty: 2 year from the date of Delivery/ Installation.
  • ⁠Covered:
    i) Rust on hinges under normal household use.
    ii) Peeling of PET film on the vanity surface under normal household use.

Exclusions:

  • Damage caused by misuse, improper installation, or exposure to harsh chemicals is not covered.
  • ⁠Mirrors are not covered under this warranty.

🛠️ How to Make a Warranty Claim

Please Take Note:
1.⁠ ⁠Please WhatsApp to +65 8889 3455
2.⁠ ⁠⁠Select Customer Service
3.⁠ ⁠⁠Select Technical Support
4.⁠ ⁠⁠Select Fault Reporting

When requesting service or repair, please provide the following information:
a) Full name and address
b) Telephone number and invoice number
c) A video and/or photos clearly showing the symptom or fault of the vanity set

Our team will assess the claim and arrange the necessary onsite support if the issue is covered under warranty.

⚙️ General Terms

  • ⁠This warranty is valid for original purchasers only and is non-transferable.
  • ⁠Proof of purchase is required for any warranty claim.
  • ⁠All transportation and installation work is the customer’s responsibility unless otherwise stated.

📌 BASIN / KITCHEN MIXER TAP WARRANTY POLICY

Warranty Coverage:

  • 2-years product warranty from date of collection/delivery, covering rust and leakage under normal usage. 

Service Procedure:

  • No onsite service is provided.
  • Please take a clear video showing the defect and send it to us for verification.
  • Once approved, you will need to Self-Collect the replacement part from our designated collection point.
  • We do not provide removal or re-installation services.

Exclusions:

  • Damage caused by misuse, improper installation, or exposure to harsh chemicals is not covered.

🛠️ How to Make a Warranty Claim

Please Take Note:

1.⁠ ⁠WhatsApp to +65 8889 3455
2.⁠ ⁠Select Customer Service
3.⁠ ⁠Select Technical Support
4.⁠ ⁠Select Fault Reporting

When submitting a warranty claim, please provide the following information:
a) Full name and address
b) Telephone number and invoice number
c) A video and/or photos clearly showing the symptom or fault of the mixer tap

⚙️ General Terms

  • This warranty is valid for original purchasers only and is non-transferable.
  • Proof of purchase is required for any warranty claim.
  • All transportation and installation work is the customer’s responsibility unless otherwise stated.
  • For mixer taps, collection must be arranged by the customer.

📌 SHOWER SET WARRANTY POLICY

Warranty Coverage:

  • 2-years product warranty from date of collection/delivery, covering rust and leakage under normal usage. 

Service Procedure:

  • No onsite service is provided.
  • Please take a clear video showing the defect and send it to us for verification.
  • Once approved, you will need to Self-Collect the replacement part from our designated collection point.
  • We do not provide removal or re-installation services.

Exclusions:

  • Damage caused by misuse, improper installation, or exposure to harsh chemicals is not covered.

🛠️ How to Make a Warranty Claim

Please Take Note:
1.⁠ ⁠WhatsApp to +65 8889 3455
2.⁠ ⁠Select Customer Service
3.⁠ ⁠Select Technical Support
4.⁠ ⁠Select Fault Reporting

When submitting a warranty claim, please provide the following information:
a) Full name and address
b) Telephone number and invoice number
c) A video and/or photos clearly showing the symptom or fault of the mixer tap

⚙️ General Terms

  • This warranty is valid for original purchasers only and is non-transferable.
  • Proof of purchase is required for any warranty claim.
  • All transportation and installation work is the customer’s responsibility unless otherwise stated.
  • For mixer taps, collection must be arranged by the customer.

📌 TOILET BOWL WARRANTY POLICY

1. Flushing System Warranty

  • The flushing system is covered by a 5-year warranty from the date of purchase.
  • This warranty covers manufacturing defects under normal residential use.

2. Onsite Service Warranty

  • A 3-year onsite warranty is provided and applies to the flushing system only.
  • Onsite warranty includes inspection, labour, and necessary rectification related to the flushing system.

3. Service After Onsite Warranty Period

  • After the initial 3-year onsite warranty period, onsite service remains available.
  • The cost of evaluation, transport, and labour, if any shall be borne by you

4. Warranty Exclusions
The warranty does not cover:

  • Improper installation, misuse, or unauthorized modification
  • Normal wear and tear
  • Damage caused by harsh chemicals, improper cleaning agents, or external impact
  • Issues not related to the flushing system
  • Any repair or service carried out by unauthorized third parties
  • Claims for repair or service effected elsewhere will not be entertained.

5. Service & Warranty Claim Requirements
When requesting service or repair, customers are required to furnish the following information:

🛠️ How to Make a Warranty Claim

Please Take Note:
1.⁠ ⁠WhatsApp to +65 8889 3455
2.⁠ ⁠Select Customer Service
3.⁠ ⁠Select Technical Support
4.⁠ ⁠Select Fault Reporting

When submitting a warranty claim, please provide the following information:
a) Full name and address
b) Telephone number and invoice number
c) Clear video and/or photographs showing the symptoms or fault of the flushing system

6. Warranty Validation & Disclaimer

  • This warranty is valid for original purchasers only and is non-transferable.
  • Proof of purchase is required for all warranty claims
  • Warranty coverage is valid only when the product is installed in accordance with manufacturer guidelines.

📌 KITCHEN SINK WARRANTY POLICY

Warranty Coverage:

  • ⁠2-years product warranty from the date of delivery, covering rust under normal household usage.

Service Procedure

  • No onsite service is provided.
  • If you encounter a rust issue, please take a clear video showing the defect and send it to us for verification.
  • Our specialist will analyze the issue. If an exchange is approved, we will notify you to arrange collection of the sink.
  • Removal and re-installation services are not provided.

Exclusions

  • Rust or corrosion caused by misuse, improper installation, harsh chemicals, or acidic cleaners is not covered.
  • Accessories such as waste fittings, strainers, pipes, or other add-ons are not covered under this warranty.

🛠️ How to Make a Warranty Claim

Please Take Note:
1. WhatsApp us at +65 8889 3455
2. Select Customer Service
3. Select Technical Support
4. Select Fault Reporting

When requesting service or repair, please provide the following information:
a) Full name and address
b) Telephone number and invoice number
c) A video and/or photos clearly showing the rust issue on the kitchen sink


⚙️ General Terms

  • This warranty is valid for the original purchaser only and is non-transferable.
  • Proof of purchase is required for any warranty claim.
  • All transportation, removal, and installation work is the customer’s responsibility unless otherwise stated.


- REMODE HUB SG shall not be liable for any liabilities, damages, losses, and/or injuries arising from or incidental to the installation or use of REMODE HUB products.

- REMODE HUB SG reserves the right to amend, revise, or change the terms and conditions of this warranty without prior notice.